Refund Policy

If you are not 100% happy with your wine, or you feel that there is a issue with the product, The Winery is happy to offer a full refund, credit or replacement upon return of the product in question. The return of any product needs to be justified. Furthermore there is a standard 30 day return policy associated with the return of our product.

What to do in the situation of returning a product?

Contact The Winery on (02) 69630200 in order to inform them of your issue.
You can also contact us by email at admin@thewineryhanwood.com.au

After contact has been made, we will offer further instruction to assist you in the efficient and safe return of the product.